Frequently asked questions

This Agreement was last modified on 18 February 2016

  • All UAE orders are delivered within the same day, or maximum the next two working days. ● Next Day Delivery: All orders placed on OODI.com ​before 17:00 across the UAE​ are eligible for Next Day Delivery. ● Same Day Delivery: All orders placed on OODI.com ​before 12:00 noon​, to be ​delivered within Dubai​ are eligible for same-day delivery on all working days, except for Friday. This means that if you’ve placed an order on Friday before 12:00, you can expect to receive your order on Saturday.

    In the unlikely event of the product not being available, OODI reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

  • ● All next-day deliveries from OODI.com are FREE of charge. ● All same-day deliveries from OODI.com have a competitive fixed delivery fee of only AED 10. ● All orders above AED 500 are eligible for FREE DELIVERY!

  • Feel free to reach out to our OODI agents on +971 56 420 0000 or email sales@oodi.com for any specific order requirements outside the UAE.

  • Yes we do!

  • Pay Now – Debit/Credit Card Payment.
    Cash on Delivery.

  • ● Products are covered under manufacturer warranty as mentioned in the Warranty Terms & Conditions. ● For all products, the manufacturer warranty on the corresponding product shall prevail over the general warranty policy.

  • A standard 7 Day return policy applies if you receive a product which is damaged, defective or significantly different from what was purchased. See our full list eligible and ineligible return reasons HERE.
    **For all products, the manufacturer policy on the product shall prevail over the general returns policy

  • ● Request for a return through your OODI account. See how you can file a return request for your product HERE. ● Call our OODI agents on +971 56 420 0000 or email care@OODI.com to request for a return.

  • You may cancel the order through your OODI account before it has been dispatched. Cancellations after the order has been dispatched are not possible. However, you may choose to return the product based on our Hassle-Free Return Policy.

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  • You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information. We strongly recommend you to keep your contact information updated at all times.

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