How many days does it take for my order to be delivered within the UAE?

Express delivery orders are delivered within the same day in Dubai region, Regular Delivery will be the next two working days. ● Next Day Delivery: All orders placed on before 17:00 across the UAE are eligible for Next Day Delivery.· Same Day Delivery: All orders placed on before 11:00 am, to be delivered within Dubai are eligible for same-day delivery on all working days, except for Public Holiday. This means that if you’ve placed an order on Public Holiday before 11:00 am, you can expect to receive your order on next working day.In the unlikely event of the product not being available, OODI reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

Are there any charges for delivery within UAE?

All next-day deliveries from are FREE of charge. ● All same-day deliveries from have a competitive fixed delivery fee of only AED 10. ● All eligible for FREE DELIVERY!

Does oodi deliver products outside UAE?

Feel free to reach out to our oodi Customer care + +971 556468070.or email for any specific order requirements in the UAE.

Do you deliver anywhere in the UAE?

Yes we do!

What Are the Payment Options available for placing an order?

Pay Now – Debit/Credit Card Payment.
Cash on Delivery.

Are all the products purchased on covered under warranty?

Products are covered under manufacturer warranty as mentioned in the Warranty Terms & Conditions. ● For all products, the manufacturer warranty on the corresponding product shall prevail over the general warranty policy.

What is the return policy for products I purchased on

A standard 7-day return policy applies if product unopen/seal. if you receive a product which is damaged, defective, or significantly different from what was purchased. See our full list eligible and ineligible return reasons HERE.
**For all products, the manufacturer policy on the product shall prevail over the general returns policy

What are the options to return my product?

Request for a return through your oodi account. See how you can file a return request for your product HERE. ● Call our OODI agents +971 556468070.or email t o request for a return.

What is the cancellation policy for my orders placed on

You may cancel the order through your Oodi account before it has been dispatched. Cancellations after the order has been dispatched are not possible. However, you may choose to return the product based on our Hassle-Free Return Policy

What if I am not at home to accept the order delivery?

Before delivery the delivery team person will call you to check you convenient time.

Can I change my delivery address after placing the order?

You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information. We strongly recommend you keep your contact information always updated.

Is my payment made on safe and secure?

Yes, It is secure payment way.